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Frequently Asked Questions

Everything you need to know about partnering with HeavenRCM.

Revenue Cycle Management is the financial process that healthcare facilities use to track patient care episodes from registration and appointment scheduling to the final payment of a balance. RCM unifies the business and clinical sides of healthcare by coupling administrative data (patient's name, insurance info) with the treatment a patient receives and the healthcare costs.

HeavenRCM combines US-based certified specialists with advanced technology to deliver a 98%+ clean claim rate. We offer transparent, real-time reporting, dedicated account managers, no long-term contracts, and specialty-specific expertise across 30+ medical specialties. Our results speak for themselves — 35% average revenue increase within 90 days.

We use a transparent, percentage-based pricing model tied to collections. This means we only get paid when you get paid — our incentives are perfectly aligned with yours. There are no hidden fees, no setup charges, and no long-term contracts. Contact us for a custom quote based on your practice size and needs.

No. We believe in earning your business every month. There are zero upfront costs, zero setup fees, and no long-term contracts. You can cancel at any time with 30 days' notice. We're that confident in our service quality.

Our typical onboarding process takes 2-4 weeks depending on your practice size and EHR/PM system. During this time, we set up integrations, train our team on your specific workflows, and begin a parallel billing period to ensure zero disruption to your revenue.

Absolutely not. We run a parallel billing process during the transition period, meaning your current billing continues uninterrupted while our team ramps up. There is zero downtime and zero revenue disruption.

We integrate with all major EHR and practice management systems including Epic, Cerner, athenahealth, eClinicalWorks, NextGen, Allscripts, DrChrono, Kareo, and many more. If you use a system not listed, chances are we've worked with it before — just ask.

Yes. We handle patient statement generation, payment plan setup, and patient balance follow-up. We offer compassionate, HIPAA-compliant patient communication to maximize collections while maintaining positive patient relationships.

Absolutely. We are SOC 2 Type II certified and fully HIPAA compliant. All data is encrypted in transit and at rest. We conduct regular security audits, penetration testing, and maintain strict access controls. Your patients' data is protected at every step.

Getting started is easy. Simply contact us for a free, no-obligation consultation. We'll review your current revenue cycle, identify opportunities, and provide a custom proposal — all at no cost. Most practices are fully onboarded and seeing results within 30 days.

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Let's discuss how our solutions can improve your revenue cycle process and maximize your collections.